Role offering: - As a Senior Operations Manager, you will oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to his/her campaigns. - Responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency - Responsible for the regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team - Maintain an open line of communication between staff and senior management. Manage and staff the operations assigned - Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like - Develop individual & team goals and implement a plan to carry out objectives You will guide Operations Managers in a meeting of all team & individual goals. Along with this, you must ensure compliance with all established policies and procedures. Also assist in the Operations Director in crafting operations procedures. Requirements: - 10+ years of experience in International BPO & preferably someone who has experience in being a Senior Manager specializing in BPO Operations and Management or equivalent - Must have handled at least 300 FTEs/Agents/Associates - Operational knowledge in areas such as people management, delivery, SLA, quality, revenue, billing, attrition, shrinkage, and experience in different LOBs (Banking, Fintech, Customer Service, Content moderation) - Should have strong computer skills, especially in using MS Office applications and Google applications - Should have good track record of meeting and delivering targets - Comfortable with 24x7 shifts - Excellent verbal and written communication and customer service skills - Good in multitasking and work in a fast-paced high-stress environment - Experienced in analyzing situations and data - Ability to build productive business relationships with clients - Strong organizational, analytical and managerial skills

Chandigarh

Senior Manager - Operations - BPO 

Job Description for Senior Manager - Operations - BPO  in Three Across in  Chandigarh for (10-15) years of experience. Apply Now!