Senior Manager - Operations & MIS - Travel Industry

- Responsible for team management, operational coordination, file closures, and regular MIS/reporting to the CFO. Ensures smooth communication across all verticals and timely completion of tasks.

- Lead and manage the operations team with clear task allocation and performance monitoring.

- Coordinate with all divisional/vertical heads and branch finance teams for smooth workflow.

- Drive file closure by ensuring timely documentation, approvals, and follow-ups.

- Prepare and submit daily/weekly/monthly MIS and sales/operations reports to the CFO.

- Support SLA finalization, onboarding processes, and operational improvements.

- Handle key client/vendor escalations and ensure timely resolution.

- Ensure proper documentation, audit readiness, and compliance with company policies.

Required Skills:

- Strong travel industry knowledge (Corporate/MICE/Leisure).

- Excellent communication and coordination skills.

- Strong reporting, Excel, and MIS abilities.

- Proven experience in team management.

- Ability to multitask and meet deadlines.