The Senior Manager Operations will lead and scale day-to-day operations for a pan-India services business, managing multiple categories such as Intercity and Intracity operations across 10+ cities with aggressive expansion plans.

This role requires strong execution rigor, people leadership, and data-driven decision-making, combined with a deep understanding of on-ground operations. The ideal candidate has experience managing multi-city, experience-led businesses, building high-performing teams, and translating business strategy into operational excellence.

Key Responsibilities:

1. Operations Management

- Own and drive daily operations across multiple business verticals with strong execution discipline

- Plan and align supply capacity to projected demand while maintaining service quality standards

- Allocate, manage, and develop city-level operations teams for effective on-ground execution

2. SOPs, GTMs & Process Excellence

- Implement and scale Standard Operating Procedures (SOPs) and Go-To-Market (GTM) plans for new launches

- Identify operational gaps and drive process improvements in collaboration with Product, Analytics, and Central teams

- Ensure adherence to quality, turnaround time, and customer experience standards

3. Business & Category Leadership

- Lead geographic and category expansion initiatives with cross-functional stakeholders

- Co-own P&L responsibility for assigned categories

- Drive strategic objectives such as NPS improvement, new service launches, and operational scalability

4. Market Intelligence & Strategy

- Track market trends in pricing, competition, and service quality to shape short- and mid-term strategies

- Apply micro-market insights to optimize routes, city-level playbooks, and customer experience

5. Escalation & Risk Management

- Build escalation-handling frameworks to ensure swift resolution and root-cause elimination

- Identify recurring operational risks and implement long-term structural fixes

- Establish robust governance mechanisms for city-level operations

6. Vision & Roadmap

- Define a clear operations vision and execution roadmap aligned with business growth

- Lead multi-city teams through structured planning, communication, and performance management

Skills & Competencies:

Must-Have:

- Proven people leadership, with prior experience managing managers and large on-ground teams (20+ members)

- Strong experience running multi-city operations

- Excellent communication and stakeholder influence skills

- High comfort with data-driven decision-making combined with ground intelligence

- Strong on-ground bias with a hands-on, problem-solving mindset and willingness to travel extensively

Good-to-Have:

- Experience in logistics, mobility, supply chain, or marketplace operations

- Exposure to category management roles combining strategy and execution

- Strong cross-functional collaboration capability

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Posted by

Aspire Consulting Partners LLP

Managing Partner at HUMAN TOUCH CONSULTANCY LLP

Last Active: 22 December 2025

Job Views:
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Applications: 46

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Posted in

SCM & Operations