Job Description:
- Drive and ensure for effective LH network with cost & speed optimization.
- Identify improvements on the workflow or system and collaborate with the operations team and supervise to implement the necessary changes time to time.
- Analyze operational data and informational to conceptualize and define operational problems & interprets data on logistics elements. Proactively identify trends to prevent customer impacting issues.
- Track, analyse and manage KPIs and SLAs using monitoring and reporting tools and ensure key objectives are being met.
- Strong co-ordination with IT, Tech and Operations teams to ensure correct actions are documented and tracked to completion.
- Innovate on current processes to constantly improve support operations.
- Review and analyse information regarding alternative courses of action to determine which plan will offer the best outcomes.
- Transforms large amounts of raw data into actionable information for presentation to business managers in report format.
- Builds and maintains automated reports using Business Objects, Reporting Services and Excel/Power BI etc.
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