Leading Enterprise Mgt and software company requires Sr Manager / Director - Program Mgt and operations (North America & APAC) - B2B - Ahmedabad (Should be open to work in US/ Canada time zone)

One of our client a leading B2B enterprise software , AI and ML algorithms based organisation headquatered in Ahemdabad , having offices in Pune and Canada serving Clients in Europe, US, Canada region to ensure that leads meet your specific requirements before they reach you. The client uses itsAI tools coupled with human intelligence gives you the relevant insights and sales intelligence that drives new customer acquisitions and revenue streams.

The team of data researchers, data scientists, business analysts, and marketers work collectively to align your marketing and sales efforts a trusted growth partner to global enterprises, delivering high-impact marketing and sales development solutions. Our clients span industries such as Technology, Software, Retail, BFSI, Healthcare and more. We specialize in lead generation, data intelligence, and campaign execution for B2B companies in North America and APACempowering their global sales and marketing teams with precision and scale

We are looking out for Senior manager / Director -(Program management and operations) for North America and APAC region for - B2B Software solution for our client corporate office at Ahemdabad .

PFB the JD and details.

Position Overview:

About the Role:

- As Director / Senior Manager of program management and operations, you will provide operational support and leadership for the Sales Development Team.

- You will be accountable for optimizing processes, driving efficiency, managing people, and leading end-to-end program management for key initiatives and client engagements.

- Your leadership will be instrumental in shaping a high-performance, data-driven, and innovative operations culture that delivers measurable business outcomes.

Key Responsibilities:

- Operational Leadership: Oversee key operational processes, ensuring efficiency, scalability, and alignment with business objectives.

- Program Management: Own the full program lifecycle planning, execution, delivery, and post- implementation review ensuring projects are completed on time, within scope, and to quality standards.

- Process Optimization & Innovation: Identify, design, and implement process improvements and automation opportunities, leveraging technology and AI to drive productivity and eliminate bottlenecks.

- Sales Operations Excellence: Oversee execution and continuous improvement of sales operations, including campaign management and performance tracking.

- Data-Driven Decision Making: Define, monitor, and report on KPIs; use analytics and reporting tools to identify trends, mitigate risks, and inform operational decisions.

- Change Management: Lead and champion change initiatives to support business transformation and operational excellence.

- People Leadership & Talent Development: Lead, mentor, and develop a diverse team; foster an inclusive, accountable, and high-performance culture; proactively address people issues and support career growth.

Qualifications & Experience:

- 8-12 years of experience in B2B sales, sales operations, or business/program operations, with at least 5 years in a senior leadership role.

- Demonstrated success managing large, distributed teams and complex operational structures in a sales or sales operations role.

- Proven experience in end-to-end program management, including risk management and cross-functional project delivery.

- Strong understanding of technology, automation, and AI, and their application in process improvement.

- Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) is a plus.

- Advanced proficiency in CRM and analytics tools (e.g., Salesforce, HubSpot, Power BI).

- Exceptional communication, coaching, and conflict resolution skills.

- Bachelors degree in business, Operations, or related field (MBA preferred)

Kindly share the following details:

Current CTC and notice period:
Expected CTC: