Company - Whitehat Jr (Remotely Working) Responsibilities: - Manage the operational activities and challenges of allocated divisions and ensure resources match workloads to provide cost effective, high quality service within timeliness. - Working with other supervisors and management team members to support agents and maximize customer satisfaction. - Ensuring agents understand and comply with all call centre objectives, performance, standards, and policies. - Ensure training and development plans are maintained for all team members. - Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. - Work with the management team to identify and deliver positive change and business efficiencies. - Identifying operational issues and suggesting possible improvements. - Managing Managers / Team Leaders / Agents / Relationship Managers who are responsible for solving queries of students and teachers, and maintaining good relationships with students and teachers so that the business can maximize the value of those relationships. Skills Required - Minimum of 3 years' experience within a Customer Service or Business Operations with experience of managing large team size of 100+ - Excellent leadership and communication skills. - Strong coaching and people-development skills. Qualification: Any management graduate from Tier 1 institutes with 5+ years of total experience Read more about the land mark deal here - https://techcrunch.com/2020/08/05/indias-byjus-acquires-whitehat-jr-for-300-million/

Anywhere in India/Multiple Locations

Mumbai

Delhi NCR

Delhi

Bangalore

Senior Manager - International Operations - BPO - IIM/MDI/ISB/FMS 

Job Description for Senior Manager - International Operations - BPO - IIM/MDI/ISB/FMS  in Work Eagle in  Anywhere in India/Multiple Locations Mumbai Delhi NCR Delhi Bangalore for (3-5) years of experience. Apply Now!