Senior Manager - HR Business Partner & People Programs Lead - FMCG

Description:

The Company:

Our client is a trailblazer in the rapid-commerce and retail sector, driving innovation and operational excellence in the industry. As one of the fastest-growing businesses, they are redefining convenience and customer experience through seamless service delivery.

A critical enabler of this success is a strong people strategy, ensuring an engaged, high-performing workforce by setting processes and building HR strategies that drive business impact

The Job:

We are seeking to Identify a Senior Manager - HRBP & People Programs Lead who will act as a key strategic HR partner to the Driver & Delivery operations leadership, specifically managing the entire lifecycle for the on-roll employee base . This role balances day-to-day HR execution with the design and program management of large-scale initiatives focused on employee retention and performance across a distributed network.

Key Responsibilities & Program Ownership:

This role requires a blend of Strategic Program Design and HR Execution.

I. Workforce Planning & Organizational Design:

- Workforce Planning Lead: Partner with leadership to forecast staffing needs, design optimal organizational structures for new city launches/scaling, and manage resource allocation to ensure business objectives are met.

- Capability Planning Program: Proactively identify critical skill gaps (e.g., leadership, operational excellence) within the employee base and collaborate with the L&D team to deploy targeted training and development programs.

- Succession Planning: Drive annual/bi-annual talent reviews and succession planning for key leadership and high-potential roles within the distributed teams.

II. Employee Experience & Retention:

- Attrition Control Program Owner: Deep-dive into attrition data and exit interview feedback to diagnose root causes of voluntary and involuntary turnover across the distributed employee base.

- Design & Implement Retention Programs: Develop, launch, and manage scalable programs (e.g., recognition frameworks, career pathing, manager enablement) to improve employee engagement and reduce regrettable attrition.

- Employee Engagement & Culture: Lead the analysis of engagement surveys (e.g., eNPS), create action plans with managers, and champion Swiggy's culture across remote teams, ensuring a consistent and positive employee experience.

III. Core HR Business Partnership:

- Performance Management: Advise and coach managers on all aspects of the performance cycle, including goal setting, feedback, and performance improvement plans (PIPs).

- Employee Relations (ER): Manage and resolve moderate-to-complex employee relations issues, conflicts, and internal investigations, maintaining strict confidentiality and ensuring fair, consistent policy application.

- Manager Coaching: Provide day-to-day guidance to line managers and leaders on people issues, talent development, and effective leadership practices for distributed teams.

- Compensation & Benefits: Partner with the central C&B team to ensure compensation practices are competitive, fair, and effectively managed during annual review cycles and promotions.

Your Profile:

Must Have Experience:

- 4 - 8 years of progressive HR experience, with a minimum of 2-4 years as an HRBP.

- Experience supporting a high-volume, highly distributed blue-collar or operations-focused employee base (e.g., Logistics, FMCG, E-commerce.)

- Direct experience supporting a business unit of 400+ employees across multiple, dispersed locations.

- Strong analytical skills; proven ability to convert raw HR data/metrics (attrition, engagement) into actionable business solutions.