Senior Manager/Head - IT Infrastructure

Description:

Position: Senior Manager/Head IT Infrastructure.

Location: Pune/Mohali.

Headcount Size: Approx.

1000+ users supported.

Role Overview:

The candidate will be responsible for overseeing all aspects of IT Operations, Infrastructure, Network, Helpdesk, and Compliance.

This is a critical leadership role, requiring both strategic vision and hands-on expertise to ensure smooth IT operations and continuous improvement.

Key Responsibilities:

- Develop and execute a comprehensive IT strategy aligned with organizational goals.

- Lead and manage IT Operations, Network, and Helpdesk teams.

- Ensure system uptime, performance, and efficiency across all IT operations.

- Implement and maintain IT security protocols as defined by the InfoSec team.

- Manage the IT Helpdesk for timely and effective resolution of user issues.

- Define and enforce IT policies and compliance with regulations and best practices.

- Stay updated with emerging IT trends and recommend innovative solutions.

- Manage IT budgets and resources efficiently.

- Provide leadership with regular reports on IT operations, metrics, and initiatives.

- Collaborate with cross-functional departments for seamless tech integration.

Qualifications & Experience:

- Bachelors degree in Computer Science/IT (Masters preferred).

- 15+ years of experience in senior IT roles, preferably in organizations with 1000+ users.

- Strong track record in IT strategy, operations management, and compliance.

- Hands-on expertise in IT infrastructure, cloud computing, network security, and IT service management.

- Proven experience in managing and mentoring IT teams.

- Excellent communication, leadership, and problem-solving skills.

- Strong ability to handle multiple priorities and projects simultaneously.