Role Overview:
The role involves leading the Gross to Net (GTN) function, managing customer claims, deductions, rebates, chargebacks and receivables, while driving revenue recovery, process improvements and digital transformation initiatives.
Key Responsibilities:
- Lead the GTN team, overseeing Chargebacks, Rebates, Shelf-Stock, Pricing, Sales Returns, Medicaid and other customer deductions.
- Partner with business stakeholders to maximize recoveries and ensure timely resolution of customer claims.
- Review and approve claim validations, ensuring accuracy, compliance with policies and adherence to timelines.
- Manage AR deductions, customer disputes and receivables, ensuring timely dispute resolution and reduction in overdue balances.
- Identify revenue leakage opportunities, drive recoveries and implement corrective measures to strengthen financial controls.
- Drive process improvements, standardization and automation initiatives using tools such as RPA, AI and Vistex.
- Analyze sales returns, chargebacks and rebate trends to identify improvement opportunities and provide business insights.
- Collaborate with internal stakeholders and customers to resolve complex claims and secure financial recoveries.
- Lead team productivity, capability development, training, mentoring and talent development initiatives.
Candidate Requirements:
- Qualification: CA / CMA / MBA
- Experience: 7 - 15 years of relevant experience in Gross to Net (GTN), Accounts Receivable, deductions, chargebacks, rebates or credit management.
- Strong understanding of US market GTN processes, customer claims and receivables management.
- Experience in process improvement, automation and team management.
- Strong analytical, stakeholder management and problem-solving skills.
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