Senior Manager - Global IT Service Delivery

We are hiring a strategic IT leader to head our global service delivery function. This role will drive seamless, secure, and efficient IT service operations-spanning infrastructure, applications, and support services-across global business units.

Key Responsibilities

- Define & execute global IT service delivery strategy aligned with business goals

- Lead distributed teams and ensure high-quality IT service.

- Drive SLA/KPI performance, reduce P1 incidents, and ensure ITIL/ISO compliance

- Champion service transformation, automation, and AI-driven support tools

- Manage global stakeholders and strategic service providers.

- Oversee IT risk, cyber security compliance, and business continuity planning

Ideal Candidate

- 13+ years in IT operations, service delivery & cyber security

- Proven experience in large-scale IT environment & vendor management

- ITIL v4 certified; knowledge of ISO 20000/27001 preferred

- Strong in cloud, digital workplace, ITSM tools.

- Excellent leadership, communication, and stakeholder engagement skills.