Role Description Strategic leadership role with responsibility for managing multiple teams or a large portfolio. Drives client engagement at a senior level, change and risk management, process optimization, and contributing to business growth. Key Result Areas: - Strengthens client relationships to drive satisfaction and loyalty, resolves escalations proactively, and ensures no receivables are overdue through timely invoicing and contract renewal. - Consistently meets or exceeds SLAs, maintains green PHS status, anchors smooth process transitions, and ensures project margins align with client targets through review controls and process monitoring. - Drives process improvements that enhance operational efficiency, ensures efficiencies are passed on, and applies strategic insights to deliver measurable advancements. - Mentors future leaders, leads hiring and talent development through structured training programs, and identifies cross-functional growth opportunities to build a strong succession pipeline. - Maintains high team engagement through skip-level meetings, ensures accurate role execution, resolves conflicts independently, and upholds GP-level margins through cost optimization and timely billing. - Leads department-level initiatives, conducts knowledge-sharing sessions, and owns key training topics within the process or function to support organizational learning. Required Competencies, Skills, and Experience Skills & Competencies: - Strong client engagement and escalation management skills. - Proven track record in delivering large-scale projects on time and within budget. - Expertise in process improvements, financial performance (GP margins, billing), and cost optimization. - Leadership experience in mentoring, hiring, and fostering team growth. - Proficiency in project management tools, CRM systems, and analytics platforms (e.g., Power BI).

Pune

Senior Manager - General Ledger - IT/BPO/KPO 

Job Description for Senior Manager - General Ledger - IT/BPO/KPO  in Leadway in  Pune for (12-18) years of experience. Apply Now!