The Grade F Finance Operations Manager provides strategic, operational and leadership oversight across the Accounts Payable, Accounts Receivable and Colleague Expenses functions.

- This role acts as the offshore process owner, responsible for service delivery, performance management, financial control, transformation, and risk across all three domains.

- You will lead a newly formed team to deliver high quality, well controlled processes, ensuring all onshore SLA/KPI commitments are met and governance reporting is accurate, insightful and timely.

- A core part of the role is driving technology-enabled transformation, embedding standardisation, automation, and process excellence to continually improve cost, quality and colleague experience.

- This role is central to strengthening the Groups financial operations capability and enabling a consistent, scalable and well controlled operating model.

Key Responsibilities:

1. Strategic Leadership & People Management:

- Provide strategic leadership across AP, AR and Colleague Expenses, ensuring each function is aligned to organisational priorities.

- Lead, coach, and develop offshore teams to build a high performing, engaged and capability-rich workforce.

- Set clear objectives, drive a strong performance culture, and ensure roles and responsibilities are well understood.

- Act as escalation point for complex operational, stakeholder, or judgement-based issues.

2. Ownership of Controls, Governance & Compliance:

- Serve as the local owner for financial controls across AP, AR and Expenses, ensuring compliance with policy, risk, SOX and audit requirements.

- Oversee governance routines, operational risk management, and audit responses, ensuring issues are proactively identified and resolved.

- Ensure month-end, quarter-end and year-end activities are accurate, timely and well governed.

3. Operational Excellence & SLA/KPI Accountability:

- Own delivery of all SLA, KPI and service outcomes, ensuring teams consistently meet and exceed contractual and internal performance targets.

- Drive operational discipline across invoice processing, payments, collections, query management, expense claims and reconciliations.

- Oversee the quality, accuracy, and timeliness of reporting packs (SLA reports, dashboards, control attestation, aged positions, escalations).

4. Stakeholder & Relationship Management:

- Build strong partnerships with Procurement, Finance Business Partners, Business Units, Technology, and third-party suppliers.

- Lead regular performance reviews with onshore service recipients.

- Communicate performance trends, risks, improvement actions, and transformation progress to senior leadership.

5. Transformation, Technology & Process Improvement:

- Drive end-to-end transformation across AP, AR and Expenses, embedding automation (OCR, RPA), workflow optimisation, and digital self-service.

- Champion standardisation, simplification and straight-through processing across processes and systems.

- Identify future-state operating model opportunities, including improved delegation frameworks, harmonised policies, and enhanced technology platforms.

- Embed continuous improvement mindsets, driving measurable benefits in cycle time, accuracy, cost, and customer experience.

6. Broader Performance & Value Creation:

- Drive improvements to holistic performance measures such as cost-to-serve, productivity, vendor performance, colleague experience, and operational resilience.

- Provide strategic input into Technology Centre priorities (e.g., resilience, control uplift, modernisation, offshore expansion, benefits delivery).

- Ensure operational activities provide insights that support financial planning, forecasting, and business decision-making.

Skills & Experience:

Technical Expertise:

- Extensive experience (1018 years) across AP, AR, Expenses or wider Financial Operations leadership.

- Strong understanding of financial controls, governance, risk management and audit practices.

- Deep knowledge of end-to-end P2P/O2C processes, including system flows and dependencies.

- Experience implementing technology-led transformation (OCR, RPA, ERP optimisation, workflow).

- Advanced reporting, analytical and insight capabilities.

Leadership & Behavioural Skills:

- Proven senior leadership ability in a Global Capability Centre or outsourced operations function.

- Strong stakeholder management and influencing skills up to Director level.

- Ability to drive culture change and lead teams through transformation.

- Excellent judgement, decision-making and problem-solving skills.

- Resilient, adaptable, and comfortable operating in ambiguity and rapid-change environments.