About this role:

- Lead large and complex LOB operations, managing a 50+ member team to deliver high quality, cost effective services for U.S. stakeholders.

- Own financial performance of the LOB, including budgeting, revenue management, expense control, and productivity improvement.

- Build strong relationships with U.S. partners and stakeholders, ensuring effective work planning, delivery, issue resolution, and business alignment.

- Drive operational excellence through continuous improvement, strong governance, proactive risk management, and robust internal controls.

- Develop a skilled, flexible workforce by enabling career growth, optimizing resource planning, and enhancing employee engagement and retention.

- Foster a high performance culture through effective leadership, recognition programs, and readiness to work night shifts to support U.S. operation.

In this role, you will:

- Provide leadership across Security Master, Pricing Account Maintenance, Reference Data Management, Remediation, Enterprise Integration and Institutional onboarding functions, with strong understanding of associated risks and regulatory requirements.

- Guide teams to improve processes, enhance controls, optimize resources, and deliver on WIM Operations strategic priorities.

- Collaborate with senior leaders to influence strategic direction and contribute to long term transformation goals across client, operational, risk, cultural, and financial outcomes.

- Recruit, develop, and retain top talent while fostering a high engagement, high accountability culture supported by clear performance metrics.

- Ensure robust compliance by implementing operational policies, adhering to regulatory standards, and meeting SLAs with partners and stakeholders.

- Develop and execute multi year transformation roadmaps, including effective change management plans in partnership with COEs, Operations, Ops Tech, and cross functional teams.

- Lead continuous improvement by simplifying end to end processes, benchmarking industry best practices, and ensuring procedures remain current and efficient.

- Develop and implement measurement strategies with Finance and other partners to track impact, ensure alignment with goals, and drive remediation where required.

- Leverage data driven insights to manage team performance, enhance decision making, and drive operational excellence.

Required Qualifications:

- 6+ years of Reference Data management functional leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education.

- 3+ years of functional leadership experience.

- Overall experience of close to 20 years in the above-mentioned functional areas.

- Lead Operations, managers for a large, complex LOB and/or multiple LOBs.

- Build and lead a team of approximately 50+ across a LOB or LOBs. This span is based on the complexity of the process.

- Build and lead a team to deliver quality and cost-effective offshoring solutions to the global partners.

- Manage the LOBs budgets, revenues and expenses.

- Engage and manage stakeholder relationships and provide solutions when needed.

- Engage the global partners to plan, assign and manage the delivery of work.

- Operational Excellence: focus on driving continuous improvement.

- Risk Management: proactively identify risks and build robust internal controls.

- Develop and maintain a flexible and skilled resource base for provision of the service collaborating with colleagues for efficient resource management.

- Create opportunities for growth, both horizontal and vertical.

- Use Rewards and Recognition to motivate staff and encourage performance.

- Improve Staff Engagement and manage attrition.

- Should be willing to work in night shift.

Desired Qualifications:

- Expertise in Wealth Management or Financial Services Industry business and operational capabilities.

- Demonstrated ability leading a major function or large geographic segment of a financial services organization.

- Demonstrated ability to interact with effectively with a variety of contacts, primarily senior management.

- Solid budget forecasting and risk management skills.

- Demonstrated ability to manage through middle and upper-level managers.

- Demonstrated ability to contribute to companywide strategy and to use strategy to drive results.

- Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas.

- A seasoned, relationship-driven executive who will have the style and sensitivity to work within a highly complex business environment. Multi-cultural sensitivity a must.

- Exhibits excellent problem solving and analytical skills.

- Good understanding of Six Sigma, Lean, etc. and a track record of continuous improvement through usage of the above quality tools. Experienced in process improvement and quality frameworks.

- Excellent soft skills - communication skills and ability to influence at senior levels.

- Strong people leadership experience, ability to navigate across global leaders.

- Demonstrate expertise in project management, stakeholder engagement, people leadership, delivery of quality work products.

- Ability to articulate issues, risks, and proposed solutions to various levels of staff and management.

- Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.

- Ability to negotiate and facilitate issue resolution.

- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.

- Preferably with a FINRA Series 7/24/99.

- Overall experience of close to 20 years in the above-mentioned functional areas.

- Solid understanding of Security Master, Pricing Account Maintenance, Reference Data Management, Remediation, Enterprise Integration and Institutional onboarding functions, with strong understanding of associated risks and regulatory requirements. Risk associated with the functional workflows.

- Functional knowledge of different type of security set up, pricing updates and industry knowledge on the maintenance requirements experience in working and managing complex regulatory changes.

- Good understanding of different type of document types used for regular accounts & also trust, IRA, estate, UHNI & HNI accounts.

- Understanding of reporting of performance.

- Develop and execute processes and tools to hold individuals and teams accountable for progress.

- Contribute to the development of digital strategies to improve the client experience by usage of Automation and Ai tools.

- Ensure all compliance and regulatory requirements are implemented, and SLAs to all partners and stakeholders are met.

- Participate in the review of end-to-end business processes to determine where we can simplify and create more efficiencies.

- Implement a continuous improvement program to ensure processes and procedures remain current and appropriate in line with the regulatory and legal changes.