Senior Manager - Enterprise Sales - Travel Industry

Profile:

We are looking for a result-driven B2B Sales Representative with 8-10 years of experience in the travel industry.

Key responsibilities include discovering and pursuing new sales prospects, negotiating deals, and maintaining customer satisfaction.

The candidate should have an excellent knowledge of the B2B travel market with an extensive network of travel agents.

The candidate will be managing relationships with B2B travel help desk of the organizations as well as key travel agencies to drive business growth and provide strategic support to enhance customer experience and performance.

Key Responsibilities:

Account & Relationship Management:

- Act as the primary point of contact for B2B travel help desk of direct organizations and travel agencies, ensuring strong and lasting relationships.

- Develop and execute a comprehensive Account Engagement Plan, including in-person visits, scheduled meetings, and performance data sharing.

Business Development & Strategic Growth:

- Lead initial customer presentations, ensuring clarity and relevance in positioning Company's value proposition.

- Ensure timely renewal of customer contracts while safeguarding revenues and maintaining profitability.

- Drive product adoption by educating and convincing customers to integrate Company's solutions that enhance their business operations.

- Proactively work towards increasing Company's market share, ensuring that customers adhere to their contractual commitments.

- Identify growth opportunities by analyzing customer needs and aligning them with Company's offerings.

- Collaborate with internal teams to tailor solutions that add value to customer businesses and improve their operational efficiency.

Performance Tracking & Business Reviews:

- Design and implement a comprehensive Business Review framework to ensure valuable and insightful customer interactions.

- Monitor and follow up on ongoing issues, including enhancement requests and defect resolution.

- Provide periodic updates to internal stakeholders to support decision-making.

Required Qualifications & Experience:

- Minimum 5 years of experience in the travel industry with a strong focus on B2B Travel Helpdesk and travel agencies operations.

- Ability to understand and document customers' business processes.

- Strong analytical skills with the ability to translate business needs into actionable strategies.

- Excellent verbal and written communication skills, with the ability to engage audiences at various organizational levels.

- Experience in conducting customer presentations and driving solution-based discussions.