Senior Manager/Director - GBS - Order To Cash Process

Description: We are seeking an experienced GBS / Shared Services Leader with deep domain expertise in Order-to-Cash (O2C) processes to manage and scale global business services operations. The role focuses on operational excellence, people leadership, stakeholder management, and driving transformation initiatives including SAP S/4HANA implementations and acquisition integrations within a matrix organization.

Skill / Qualifications:

- Bachelors or Masters degree in Business Administration or equivalent experience.

- Proven experience in GBS / SSC / BPO environments.

- Minimum 5 years of people management experience in direct or matrix structures.

- Strong end-to-end understanding of O2C processes and accounting impact of transactions.

- Mandatory hands-on experience with SAP (S/4HANA preferred).

- Experience in process standardization, optimization, Lean, analytics, and digitalization.

- Exposure to project management with accountability for delivery outcomes.

- Strong stakeholder management, communication, and presentation skills.

- Experience working in global, multi-cultural, and virtual team environments.

- High business acumen with the ability to make decisions based on broad inputs.

Job Responsibilities:

- Manage and deliver O2C operations in line with SLAs, KPIs, controls, and compliance standards.

- Ensure alignment with Global Process Owners on policies, governance, and best practices.

- Lead and support transformation initiatives including SAP S/4HANA and acquisition integrations.

- Drive operational efficiency, continuous improvement, and process optimization initiatives.

- Represent GBS in global and regional stakeholder forums and business reviews.

- Manage workload distribution based on team competency, capacity, and development plans.

- Develop, mentor, and engage team members to build a high-performing organization.

- Utilize dashboards, analytics, and data-driven insights for operational decision-making.

- Proactively identify operational risks and ensure audit readiness and compliance.

- Manage escalations, root cause analysis, and implementation of corrective actions.

- Collaborate with IT and digital teams to enable automation and technology enhancements.

- Act as a trusted business partner and decision-maker within the area of responsibility.

- Can start immediately

- 10+ years of work experience with SAP S/4HANA

- 10+ years of work experience with GBS

- 10+ years of work experience with Shared Services