Senior Manager - Customer Success - Insurance

Job Title: Senior Manager

Location: Pune/Chennai/Coimbatore/Kerala

Job Summary:

As the Senior Manager you will play a pivotal role in driving innovation in employee benefits, creating impactful well-being solutions, and expanding Ethikas footprint among MSMEs and enterprises. You will lead strategic partnerships, business growth, and product innovation while ensuring our offerings align with our vision of a happiness-driven insurance model.

Key Responsibilities:

- Develop and implement customer retention strategies to minimize churn and increase renewals.

- Monitor client health metrics and deploy proactive solutions for long-term engagement.

- Leverage customer insights to optimize service delivery and mitigate risks.

- Drive product adoption through onboarding, training, and engagement initiatives.

- Execute data-driven marketing campaigns to enhance brand awareness and client satisfaction.

- Work closely with sales to identify upsell and cross-sell opportunities.

- Organize webinars and customer success events to strengthen relationships.

Qualifications & Skills:

- 5+ years in Client Retention, Customer Success, or Account Management, preferably in insurance or related industries.

- Bachelors degree in Business, Marketing, (or related field MBA preferred).

- Proficiency in CRM tools (Salesforce, Freshdesk) and marketing automation.

- Strong analytical, communication, and leadership skills.

Contact: Maria, 9987094343