Senior Manager- Customer Service and Sales Role: - The Select Shaadi Manager will be responsible for spearheading a premium matchmaking service that delivers the highest match success rate across the globe. The role involves front-leading a team of 20+ people and be accountable for their productivity. - The person will be required to pull up his/her sleeves and get involved in every aspect of market development & sales. This is a strategic and important part for the business hence we need someone who is analytical, strategic as well as tactical. The candidate needs to be owning and hitting/exceeding quarterly/annual sales targets with the assigned teams.The most valuable traits we are looking for in this role are: - Ownership - You will own the strategy, delivery, quality, and the outcomes of the customer Support team and will be accountable for the same. - User orientation - Create time for customer interactions and user understanding. Start by looking at things from the user's perspective and don't stop until you've evaluated how the solution has impacted the user. - Velocity- You will be expected to deliver results in a fast paced, operationally intensive, and rapidly changing environment. - Ethical - Work ethic is about showing up, being on time, being reliable and doing what you say. It is about being a fundamentally good person that others can count on and enjoy working with. What you will do in this role: - Develop a deep understanding of Shaadi.com consumer segments across communities, to uniquely represent and address the specific needs of each Select member. - Leverage customer insight to remodel & streamline the service process to dramatically increase matchmaking success and customer satisfaction. - Ensure that team members are adequately trained and readied to deliver an empathetic personalized service, as a trusted advisor to the family. - Envision and implement technology solutions & enhancements to maximize the quality of service delivered and minimize wasteful productivity losses of the team. - Plan for rapid expansion in staff, in line with exploding Select membership sales, while ensuring the highest level of service quality is maintained. - Managing closed loop process flows for escalation management to ensure that even unsatisfied customers are delivered an experience which Shaadi.com can be proud of. What you should have: - 5+ years of relevant experience with 5 years in Telesales team management, preferably in Internet industry. - Exposure to value & volume selling is a must. - Good Understanding of Quality metrics and process improvements. - Drive performance management by applying and implementing best in class performance metrics. - Bachelor's Degree. Brownie Points: - MBA. - Well-networked with ability to connect with peers and identify market benchmarks and trends.

Mumbai

Senior Manager - Customer Service & Sales - Internet/Online 

Job Description for Senior Manager - Customer Service & Sales - Internet/Online  in People Interactive (I) Pvt Ltd. in  Mumbai for (5-13) years of experience. Apply Now!