Job/Soft skill training

Cafeteria

Office cab/shuttle

Health insurance

Professional degree assistance

International/On-site exposure

Free meal

Child care facility

Office gym

Annual leaves

Gym membership

Rewards & recognition

Paternity leaves

Joining bonus

Car lease

Stock options

Mobile bill reimbursements

Relocation bonus

Career break/Sabbatical

Retirement benefits

Life insurance

Performance bonus

IGT Solutions Reviews by Employees

Process Associate

Customer Service Executive

Customer Care Executive

Team Lead

Quality Analyst

Team Lead Operations

Customer Service Associate

Associate

Customer Support Executive

Assistant Manager

Senior Process Associate

Senior Executive

Travel Agent

Travel Consultant

Agent

Travel Executive

Executive

Software Engineer

Customer Service Representative

Customer Support Associate

Associate Lead

Process Associate Level 1

Processing Executive

Process Trainer

Ticketing Executive

Associate Software Engineer

Voice Process Executive

Senior Associate

Module Lead

BPO Executive

Back Office Executive

Senior Software Engineer

Operations Manager

Customer Executive

CSR Executive

Trainee Process Associate

HR Executive

Lead WFM

Desktop Support Engineer

Technical Lead

System Engineer

Senior Customer Service Executive

Operations Executive

Lead Work Force Management Associate

Senior Operations Manager

Customer Service

Senior Travel Consultant

Team Leader Quality

Team Manager

Manager

Assistant Manager Operations

Project Lead

AIR Ticketing Executive

Trainer

Process Associate Band 1

Process Associate Executive

Ticketing Agent

Travel Associate

BPO Associate

Real Time Analyst

Process Associate L1

Associate Voice

Costumer Support

QA Analyst

Costumer Service

MIS Executive

Data Analyst

Training Manager

Bpo Process Associate

Lead Associate Trainer

Quality Evaluator

German Language Expert

Java Developer

Network Engineer

Backend Associate

Devops Engineer

Back Office Staff

Content Moderator

Analyst

Customer Care Associate

Customer Associate

C.S.A

Operations Associate

Customer Relation Officer

Softwaretest Engineer

B.P.O

Cce Executive

Sme Associate

Wfm Real Time Analyst

Agent Advisor

Lead Quality Analyst

IGT is looking for Customer Experience Senior Manager - Training Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations. If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching, customer advocacy and engagement-oriented interactions on calls and chat then you are a good fit for this role. Job Responsibilities : - Develop and strategies modules pertaining to Customer Experience Blueprint Trainings across customer service operations in a contact center environment - Design & deliver learning interventions to train customer service teams on the emotional, empathy, energy and engagement aspects of customer service delivery - As a Customer Experience champion be responsible for strengthening the teams' communication and soft skills to enhance customer outcomes in the form of CSAT and NPS - Experience in training communication, customer engagement, soft skills, and customer resolution trainings in Travel or BPO industry - Coach and develop Customer Experience Trainers across Operations team members to deliver effective CE Coaching that directly impacts customer outcomes - You should have a proven track record of training and coaching large teams for customer success in meeting performance targets related to CSAT, DSAT, NPS - Capture, acknowledge and reward moments where agents have WOWed our customers on phone or chat and similarly capture, acknowledge and improve upon situations where the opposite has happened and left our customers dissatisfied. - Develop and formulate customer experience training curriculum, conduct group trainings and individual coaching and knowledge assessment to new and existing CS agents with the objective to ensure superior and consistent service quality - Implement learning strategies and effective training programs that are aligned with the Customer Experience teams objectives - Participate in calibration sessions with Operations, Quality and Training Managers, Trainers as well as other CE coaches - Partner with Operations Managers, QA and Training Team to outline specific content related to training needs identified in enhancing overall customer experience - Ability to Deep dive into our operational insights to identify opportunities, themes, and gaps to upskill team performance on Customer Experience skills. - Drive Culture Orientation for the New Hire Batches

Gurgaon/Gurugram

IGT Solutions - Senior Manager - Customer Experience 

Job Description for IGT Solutions - Senior Manager - Customer Experience  in IGT Solutions Private Limited in  Gurgaon/Gurugram for (10-14) years of experience. Apply Now!

IGT Solutions - Senior Manager - Customer Experience  | iimjobs.com