Senior Manager - Collections - Banking/FinTech

About the role:

The candidate shall design the SOP and process with different sourcing partners. He or she should have good communication skills to coordinate with co-lenders, LSP (sourcing) partners, and external agencies. The role involves designing and implementing collection strategies across different partner portfolios. It is a strategic thinker and process designer role rather than ground-level collection or handling collection executives.

Key Responsibilities:

1. Collection Strategy, Process & SOP Design:

- Design and implement collection strategies across different partner portfolios.

- Monitor portfolio performance and drive data-led decision making.

- Build and continuously improve collection processes and SOPs for various stakeholders.

- Standardize workflows across LSPs (Strategic partners), Co-lenders, and agencies.

- Drive automation and system-based tracking on platform.

2. Stakeholder Management (Critical Role):

- Coordinate with LSP / distribution partners, Co-lenders / NBFCs / Banks, and Collection agencies.

- Align on policies, performance metrics, and recovery approach.

3. Portfolio Monitoring & MIS:

- Track collections, roll rates, and recovery performance.

- Build dashboards and MIS for management reporting.

- Ensure data accuracy and actionable insights.

4. Legal & Compliance Coordination:

- Work with lawyer on recovery.

- Tracking and follow up on each legal case.

- Ensure adherence to regulatory and compliance requirements.

Core Competencies:

- Strong strategic thinking and problem-solving ability.

- Experience in process design & SOP creation.

- Excellent stakeholder management (partners, lenders, agencies).

- Strong communication to coordinate confidently and independently with all outside stakeholders.

- Excellent Excel / data handling skills.

- Ability to work in a fast-paced fintech and new age finance company.

Must-Have Requirements:

- Good communication skills.

- SOP and Process designing experience.

Good-to-Have (Optional):

- Collection experience in fintech / digital lending environment will be preferred.