Primary Responsibilities - Learn about Group Mediclaim and company benefits so that you can articulate the value to existing and new customers - Educate our clients about health benefits management and onboard them to our own dashboards and roster management tools. - Develop a deep relationship with the customer and an understanding of their employee health to be able to suggest specific company product features, interventions, and value propositions. - Help execute and iterate the company onboarding experience to maximize client enrollment in our app and understanding of our benefits. - Be the customer's voice within company providing feedback to our Product team to develop/identify new features - Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell) - Serve as the internal voice of the customer and advocate for our clients- needs (services, support, product management, executive alignment) - Manage and track key performance indicators (KPIs) - claims settlements and health app adoption - Define and measure leading indicators and calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts in partnership with relevant Sales Account Executives and identify opportunities for customer references and case studies - You may travel on-demand to a customer site for short visits Required Qualification - A minimum of 6-8 years of combined experience in Customer Support/ Success. - Bachelor's and Master's degree from a renowned college or university - 6 - 8 years of experience in B2B customer success, account management, product management, relationship management, or a strategic consulting organization - Previous experience in insurance broking is preferred - Should have strong problem-solving skills, with excellent written and verbal communication - Advanced knowledge of Microsoft Excel/Word - Passion for solving client challenges and commitment to client delight - Proven ability to coach, mentor, and develop individual contributors - Naturally curious, with excellent critical-thinking skills

Mumbai

Pune

 Senior Manager - Client Success 

Job Description for  Senior Manager - Client Success  in Spot Buzzy in  Mumbai Pune for (6-12) years of experience. Apply Now!