Senior Manager - Cash & Collections - BFSI

Description:

Essential duties/responsibilities:

- Lead, hire, train, and mentor a team of Collections and Cash Application Specialists.

- Establish clear performance goals and provide regular feedback and coaching.

- Develop and implement strategies to improve collections efficiency and reduce DSO.

- Oversee daily cash application processes to ensure accuracy and timeliness.

- Collaborate with Sales, Customer Success, and Finance teams to resolve payment issues.

- Monitor key metrics and prepare regular reports for senior leadership.

- Drive process improvements and automation initiatives across collections and cash application functions.

- Ensure compliance with internal controls and company policies.

- Handle escalations and complex customer issues with professionalism and urgency.

- Support audits and provide documentation as required.

- Participate in strategic planning and budgeting for the department