In this role, you'll be responsible for analyzing audit exceptions, collaborating with cross-functional teams, and implementing corrective actions. This role requires a strategic approach to exception handling and preventive measures to enhance operational efficiency.

Job Responsibilities:

Exception Analysis:

- Analyze exceptions raised during audits to identify underlying causes and trends.

- Resolve standard exceptions and escalate systemic or high-impact cases for further investigation.

Collaboration & Corrective Action Planning:

- Work closely with AI, operations, and delivery teams to develop corrective action plans.

- Ensure effective communication and collaboration across teams to implement solutions.

Documentation & Impact Tracking:

- Track and document all exceptions, resolutions, and their business impact to maintain transparency and accountability.

- Provide detailed reports on exception handling and resolution outcomes.

Subject-Matter Expertise & Preventive Actions:

- Offer subject-matter expertise on exception handling protocols to guide teams in effective resolution strategies.

- Recommend preventive actions to minimize recurring exceptions and enhance operational efficiency.

Leadership and Strategic Thinking:

- Guiding and inspiring individuals or teams to achieve common goals.

- Motivates and encourages collaboration and innovation among team members.

- Involves planning for the future by analyzing current situations and anticipating challenges.

- Requires a comprehensive understanding of organizational objectives, market dynamics, and competitive landscape.

- Identifies trends, evaluates risks, and develops long-term plans.

Qualifications:

Minimum Qualifications:

- Proven experience in business analysis or a similar role within a complex organizational environment.

- Strong analytical skills with the ability to identify trends and develop actionable plans.

- Effective communication skills for collaborating with various stakeholders.

Preferred Qualifications/ Skills:

- Proven experience in change management within a dynamic organizational environment.

- Strong strategic thinking skills with the ability to develop and implement effective change strategies.

- Excellent communication skills to design impactful programs and engage stakeholders.

- Leadership skills with a track record of fostering cultural transformation and driving change.

- Ability to collaborate effectively with cross-functional teams to achieve common goals.