Senior Manager - Business

JOB DESCRIPTION

Detailed Responsibilities

- Be in charge of making every designer successful, and every client gets the best experience

- This role thrives on sales & revenue targets - you will lead the team's effort to achieve the sales target

- Prospect relentlessly to build pipeline and build strong relationships with prospects

- Own the experience we give every prospective customer from the first time they interact with us

- Develop and execute a strategic plan for the showroom / offline business unit and document and distribute competitive information

You will lead/coach/mentor your unit of designers. Enabling the team to perform, grow and flourish is a direct indication of the effort you have built-in. Any improvements with this team will be attributed to your achievement

Design Output-

- NPS / Net Promoter Score - This score indicates our promise to the customer.

- You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10-point scale)

- Predictability in the collection target of the unit - you will be responsible for the number and the projects which are pushed into production. Since this is linked to our collections, there is a bonus on the Business Manager to help us reach our target numbers

As one of the leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project/customer interface

- You will work with the central design team to bring in insights from the client/designer meetings and suggest process improvements/product improvements

- You will coordinate with different teams for ensuring customer deliverables are effectively communicated

- People / Team Management