Job Purpose : The Logistics and Customer Service Executive will play a key role in ensuring timely and efficient service delivery to our B2B clients. The role involves strategic planning, logistics management, customer relationship building, and direct engagement with B2B customers to understand and meet their needs. The ideal candidate will be a proactive, solution-oriented professional who thrives in a fast-paced environment. Roles and Responsibility: The Logistics and Customer Service Executive will play a key role in ensuring timely and efficient service delivery to our B2B clients. The role involves strategic planning, logistics management, customer relationship building, and direct engagement with B2B customers to understand and meet their needs. The ideal candidate will be a proactive, solution-oriented professional who thrives in a fast-paced environment. Key Responsibilities: Customer Relationship Management: - Build and maintain strong relationships with B2B customers, ensuring a high level of satisfaction and long-term partnerships. - Meet regularly with B2B customers to understand their needs, expectations, and business challenges, and tailor solutions accordingly. - Respond to customer inquiries and issues promptly, ensuring issues are resolved in a timely and effective manner. Logistics Coordination: - Oversee the end-to-end logistics process for B2B orders, ensuring timely and accurate deliveries. - Work closely with suppliers, warehouses, and transporters to coordinate shipments and resolve any logistical issues. - Monitor and track shipments to ensure on-time deliveries, manage inventory, and address any disruptions. B2B Strategy Development: - Develop and implement strategies that enhance B2B customer satisfaction and retention. - Collaborate with sales, marketing, and other departments to align strategies and goals to meet customer needs and expectations. - Analyze customer feedback and trends to improve service delivery and offer tailored solutions. Problem Solving & Conflict Resolution: - Address and resolve customer complaints or issues, ensuring minimal disruption to client operations. - Identify process improvements to enhance operational efficiency and customer satisfaction. Reporting & Documentation: - Maintain accurate records of customer interactions, transactions, orders, and feedback. - Prepare regular reports on customer service performance, logistics issues, and customer feedback for internal stakeholders. Reporting and Analysis: - Prepare reports on logistics performance, including delivery times, shipping costs, and customer satisfaction. - Track and report on key customer service metrics such as response times, resolution rates, and order accuracy. - Identify trends in customer feedback and provide actionable insights to management for service improvements

Bangalore

Karnataka

Senior Manager - B2B Logistics & Customer Service - Piping System Firm 

Job Description for Senior Manager - B2B Logistics & Customer Service - Piping System Firm  in Trustklub Consulting Pvt Ltd in  Bangalore Karnataka for (4-9) years of experience. Apply Now!