Senior Manager/AVP Customer Service - Process Improvement (preferably from BFSI, ITeS industry) Key Responsibilities: - Evaluate current customer service processes and identify opportunities for improvement - Develop and implement strategies to enhance the customer experience and increase efficiency - Collaborate with cross-functional teams to ensure process improvements align with overall business objectives - Conduct process mapping and process flow analysis to streamline customer service processes - Use data and customer feedback to drive process improvement decisions - Implement technology and automation solutions to improve customer service processes - Develop training programs to ensure customer service teams are equipped to deliver improved service - Continuously monitor and assess the effectiveness of process improvements and make necessary adjustments. - 6 days working. Expertise required/ Domain Knowledge: - Proven experience in process improvement, preferably within a customer service setting. Strong analytical and problem-solving skills. - Familiarity with process improvement methodologies such as Lean, Six Sigma, or Agile. - Experience with project management and cross-functional team collaboration. - Understanding of customer service technologies and trends.

Mumbai

Senior Manager/AVP - Customer Service/Process Improvement - BFSI/ITeS 

Job Description for Senior Manager/AVP - Customer Service/Process Improvement - BFSI/ITeS  in Stalwart management in  Mumbai for (10-20) years of experience. Apply Now!