Senior Manager/Associate Director - Operations

The Senior Manager / Associate Director - Supply Chain Operations will own end-to-end
operational excellence across all stores and the supply chain backbone. This leader will build
teams, processes, and systems to deliver consistent in-store execution, customer delight, and a
robust supply chain that can scale profitably.
The leader will also have PnL responsibility for all the operational costs of the network

1. Store Operations:

- Drive SOP adherence across our network of stores

- Ensure inventory, entrepreneur and consumer experience KPIs are met.

- Build and manage a team of cluster/area managers for daily retail discipline.

- Establish audit systems and tech-enabled dashboards for monitoring.

2. Supply Chain Operations:

- Manage procurement, warehousing, Fruits and Vegetables supply chain, and
last-mile logistics.

- Drive vendor SLAs, OTIF delivery, and cost optimization.

- Design scalable supply chain processes for expansion into new cities

- Drive initiatives to reduce cost, improve efficiency and productivity of our
supply chain and store operations

3. People Leadership:

- Recruit, train, and inspire high-performing operations teams.

- Build a culture of accountability, ownership, and customer-first execution.

- Mentor entrepreneurs/franchisees to achieve operational excellence.

4. Strategy & Execution:

- Translate high-level sales and growth targets into operational plans.

- Design and improve operating models to ensure profitability at scale.

- Deploy technology for automation, visibility, and data-driven decision-making

An ideal candidate for this role is someone who has :

- MBA preferred (Tier 1/2 B-Schools).

- 8-12 years experience in retail/QSR/FMCG with multi-store & multi-city
operations leadership.

- Proven ability to design processes and also run on-ground execution.

- Strong people leadership: has led large teams (200+ people, 100+
outlets).

- Customer-first attitude and focus on imapct, with a founder mindset