Senior Manager/Assistant Dircector - P&C Insurance Operations

Job Title - P&C Insurance Operations

Location: - Noida

Experience Required: 15+ Years

Industry: Insurance / P&C Domain / Operations

Function: Operations | Service Delivery | Claims Management | People Management

Job Type: Full-Time | Leadership Role

About the Role:

We are seeking a seasoned professional to lead a high-performing business unit in the Property & Casualty (P&C) Claims domain. This leadership role is responsible for managing operations end-to-end, driving team performance, ensuring delivery excellence, spearheading transformation projects, and strengthening customer relationships. The ideal candidate will have deep domain expertise, a strategic mindset, and a strong operational background.

Key Responsibilities:

- Own delivery and performance of the business unit, ensuring SLAs, KPIs, and quality benchmarks are consistently met.

- Lead, mentor, and manage a large team including hiring, training, performance reviews, and career development.

- Manage client relationships effectively; anticipate risks, resolve pain points, and maintain strong engagement.

- Drive operational transformation through digital asset implementation, best practices, automation, and continuous improvement initiatives.

- Deliver on defined strategic goals; oversee complex service delivery and multi-disciplinary projects.

- Provide regular updates on portfolio progress, manage metrics, and develop mitigation plans for any delivery risks.

- Work closely with cross-functional teams to ensure customer-centric service delivery and process excellence.

- Drive customer satisfaction, retention, and revenue growth; improve Net Promoter Scores and account stability.

Mandatory Skills & Experience:

- 15+ years of experience including 8+ years in P&C Insurance domain.

- Proven leadership experience managing large teams and complex delivery models.

- Strong domain knowledge in P&C Insurance, specifically Claims Management/underwriting

- Experience in setting up new processes or transitions from assessment to operationalization.