Senior Leadership Role - Key Account Management - EB & Non EB Segment - General Insurance

Job Description (JD) for the role of Senior Leadership - Key Account Management - EB & Non-EB (General Insurance Only) - Broker

Reports to: Director / CEO / Head of Business

Job Summary:

We are seeking a seasoned and dynamic professional to lead the Key Account Management function for both Employee Benefits (EB) and Non-EB segments within the General Insurance domain. The ideal candidate will bring a strong background in corporate insurance broking, strategic client engagement, and business retention, while driving excellence in service delivery and long-term relationship management.

Key Responsibilities:

Strategic Client Engagement:

- Lead and grow relationships with key corporate clients across EB and Non-EB portfolios.

- Develop a deep understanding of client needs and industry-specific risks to offer customized insurance solutions.

- Serve as a trusted advisor to C-Suite stakeholders on insurance and risk management.

Business Retention & Growth:

- Own the P&L for key accounts and ensure consistent revenue growth through renewals, upselling, and cross-selling.

- Identify new opportunities within existing accounts and expand the business footprint.

- Collaborate with the sales, underwriting, and technical teams for proposal creation and renewal strategies.

Operational Excellence:

- Ensure timely delivery of quotations, policy issuance, endorsements, and claims support.

- Monitor account performance metrics (renewal rates, client satisfaction scores, TATs, etc.).

- Ensure compliance with regulatory and internal audit standards.

EB & Non-EB Expertise:

- Lead solutioning for group health, term life, GPA, and other employee benefit offerings.

- Oversee risk assessment and placement for fire, marine, engineering, liability, and other non-EB portfolios.

Key Requirements:

- Experience: Minimum 5 years in general insurance broking, with significant exposure to both EB and Non-EB segments and leadership roles.

- Industry: Only candidates from General Insurance Broking firms will be considered.

- Education: Graduate/Postgraduate in Insurance, Business Administration, or related field. Insurance certifications (e.g., Licentiate, Associate) preferred.

Skills:

- Strategic thinking and problem-solving.

- Strong leadership and stakeholder management skills.

- Excellent communication, negotiation, and interpersonal skills.

- Ability to drive cross-functional collaboration.

Key KPIs:

- Retention rate of key accounts.

- Revenue growth from existing clients.

- Client satisfaction (NPS scores, feedback).

- Team performance and development.

- TAT and quality of servicing deliverables.