Senior Key Account Manager

Location: Mumbai

Work Model: 5 Days Work From Office

Experience: 5 - 12 Years

Reporting To: Chief Business Officer

Role Overview:

We are looking for a dynamic and result-oriented Senior Key Account Manager to drive strategic client relationships, account retention, and business growth. The role will primarily focus on managing and expanding existing client accounts (70%) while identifying and onboarding new fintech and financial services partners (30%).

The ideal candidate should have strong experience in B2B account management, strategic partnerships, or business development, preferably within the BFSI, Fintech, Lending, SaaS, or Insurance ecosystem.

Key Responsibilities:

- Own and manage end-to-end relationships with existing strategic clients, ensuring strong engagement, retention, and overall account performance.

- Build and nurture relationships with senior stakeholders, including Founders, CXOs, Business Heads, and Product Leaders.

- Act as the primary point of contact for clients on insurance-related business requirements and partnership initiatives.

- Conduct regular business reviews to assess portfolio performance, claims ratios, revenue growth, product adoption, and improvement opportunities.

- Analyze account performance and business data to identify growth opportunities, trends, and actionable insights.

- Drive insurance product adoption and attachment rates through targeted campaigns and initiatives across partner platforms.

- Collaborate with clients, insurance companies, and internal teams to ensure seamless program execution and operational efficiency.

- Identify opportunities for cross-selling, upselling, and introducing customized insurance solutions to existing accounts.

- Identify, develop, and onboard new fintech, banking, NBFC, and financial services partners.

- Develop account growth strategies and ensure achievement of business and revenue targets.

Must-Have Requirements:

- 5 - 12 years of experience in B2B Sales, Key Account Management, Strategic Partnerships, or Business Development.

- Experience in BFSI, Fintech, Lending, Insurance, Insurtech, or B2B SaaS environments.

- Proven track record of managing strategic accounts and driving client retention, revenue growth, and account expansion.

- Strong stakeholder management skills, with the ability to engage and influence CXOs, Founders, and senior business leaders.

- Excellent communication, negotiation, and relationship-building skills.

- Strong analytical and problem-solving abilities, with the ability to interpret business data and translate insights into growth strategies.

- Bachelor's degree in any discipline.

- Entrepreneurial mindset with a proactive, hands-on approach and the ability to work in a fast-paced environment.

Good to Have:

- Experience in Embedded Insurance, Affinity Insurance, Insurtech, or Digital Insurance Distribution.

- Existing relationships with Banks, NBFCs, Fintechs, and other financial institutions.

- Understanding of insurance products, digital distribution models, and technology-led insurance platforms.

- Experience driving insurance product penetration, attachment rates, cross-selling, and upselling through partner ecosystems.

- Prior experience in an entrepreneurial or startup environment.

Ideal Candidate Profile:

A commercially driven professional who can independently manage high-value client relationships, engage with senior stakeholders, identify account expansion opportunities, and drive business growth through strategic partnerships and digital insurance distribution.