Senior HR Operations Partner

Role Overview:

We are seeking an experienced Senior HR Operations professional for a fixed-term engagement (12 months minimum) for our client to provide day-to-day leadership to our employee services team.

In this role, you will act as the core operational anchor - guiding the team, managing complex employee escalations, ensuring seamless lifecycle service delivery, and turning workforce metrics into actionable business insights.

Key Responsibilities:

- Operational Team Guidance: Lead, mentor, and support the talent operations team day-to-day, removing roadblocks and ensuring high standards of service delivery.

- Lifecycle & Partner Coordination: Oversee end-to-end employee journey operations, collaborating closely with payroll, HR systems, and HR business partner teams.

- People Analytics & Metrics: Utilize HR dashboards and reporting tools to monitor headcount trends, attrition patterns, and operational KPIs, presenting clear insights to leadership.

- Escalation Management: Serve as the primary point of contact for resolving intricate employee queries, policy interpretations, and compliance governance matters.

- Process Efficiency: Drive continuous improvement initiatives to simplify workflows, automate routine tasks, and enhance the overall employee experience.

What We Are Looking For:

- Experience: 12+ years in HR operations, employee lifecycle management, HRBP, or related HR functions.

- Leadership Track Record: Proven background in leading, coaching, or guiding operational HR teams within matrixed corporate environments.

- Analytical Aptitude: Strong capability in interpreting people data, tracking workforce trends, and translating numbers into practical strategies.

- Communication & Problem Solving: Exceptional stakeholder management, influencing skills, and a proactive approach to resolving issues.