Senior Growth Consultant

Description:

Role Overview:

Passionate about 'customer obsession'? We live and breathe it! If you're a curious soul ready to roll up your sleeves and solve customer challenges, we have a treat for you! We're after hardworking, high-energy, and innovative folks who thrive on teaming with enterprise clients to crack those tough nuts. Join us and be part of a team dedicated to delivering outstanding customer experiences!

Location - Bangalore/ Delhi NCR/Mumbai

Roles and Responsibilities:

- Handling end-to-end implementation of Bizom, a leading SaaS/cloud-based supply chain automation product for the FMCG industry.

- Understanding of software architecture and configuration of the product to match customer requirements.

- Working with Master data, assisting with service requests, and troubleshooting problems with data.

- Client Interaction- Handle clients and communicate clients requirements to internal teams.

- Coordinate with respective stakeholders and provide technical assistance to clients within SLA.

- Helping customers generate reports and offering thorough expertise to customers on the product and its usage.

- Document the clients requirements and get a sign-off.

- Quality check of deliverables and conduct UAT with the client and get sign-off.

- Ensure the users adoption post-go-live and share a regular update with the client.

Requirements:

- Excellent communication skills (Written and Verbal), strong documentation skills .

- Computer and mobile-savvy with moderate knowledge of MS Excel.

- Understanding of the FMCG business model.

- Willingness and eagerness to work in a high-pressure fast-growing start-up environment.

- Experience in SaaS Product Onboarding and support will be an added advantage.