F&A Operations - All 3 Towers (RTR, PTP, OTC) - Designation - Sr. Group Manager - Operations Required only FEMALES Location: Pune Morning Shift (6:00 AM or 7:00 AM) (WFO Model) Role Summary: - Minimum 11 years of relevant experience in F&A with third party BPM industry - Experience in leading and spearheading F&A operations, transformation initiatives & domain understanding of RTR, PTP & OTC - Responsible for senior stakeholder & client management and service delivery across F&A processes - Should have managed a span of minimum 60+ FTE's across geographies Job Description: - Leading and spearheading F&A operations - Client interaction - Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores and basis - Process management - Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key client - Team Management and People Development - Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs. Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building. - To ensure and oversee farming as well as hunting deliverables for the sustainable and profitable growth of businesses within the verticals as per the assigned targets prescribed the CXO office. - Ensuring retention of profitability of business and accounts in terms of revenue and margins & strive towards positive growth of the same. - Driving and sustaining a culture of ensuring client objectives are positively influenced with the requisite interventions within the dimension of re-engineering, transformation, capability etc. - To ensure strategy, structure, staffing, skills, style and processes are synergistic with the vertical's objectives / super ordinate goal. Competencies/ Skill set: - Adept with new technologies in BPS industry - Excellent analytical and conceptual skills - Good Communication Skills - Proven team leadership and people management skills (ability to handle large teams) - Proven client management skills - Deep understanding of business processes and off-shore business environment - Ability to handle high pressure situations and multi-task - Domain understanding of F&A

Pune

Senior Group Manager/AVP - F&A Operations - RTR/PTP/OTC - BPO 

Job Description for Senior Group Manager/AVP - F&A Operations - RTR/PTP/OTC - BPO  in WEN WOMENTECH PRIVATE LIMITED  in  Pune for (11-17) years of experience. Apply Now!