Senior Executive - Warehouse Operations - eCommerce

Role & Responsibilities

Hopscotch is the category creator offering Indian parents fashion for all occasions in a childs life. If you join the Hopscotch team, you will be partnering with top pedigree managers in a fast-paced and rapidly growing environment.

Responsibilities:

- Oversee warehouse operations, including inbound, outbound, returns, inventory, and 3PL coordination.

- Ensure 99%+ FC order fulfilment TAT for B2C and 100% for marketplace orders (Amazon & Nykaa).

- Prevent SLA breaches by ensuring timely processing of marketplace orders.

- Coordinate with the logistics team for seamless shipment pickups.

- Ensure 100% QC is conducted at the time of Outbound by 3PL warehouse team.

- Optimize workforce planning and mentor team members for improved efficiency.

- Ensure compliance with the Legal Metrology Act and product quality standards.

- Manage returns efficiently, improving claim approvals and QC checks.

- Make sure 99.9% re-inventories for RTO shipments.

- Handle operational challenges to maintain SLA adherence.

- Drive process improvements and automation in warehouse operations.

- Conduct daily cycle counts and ensure inventory accuracy as per targets.

- Verifying billing reports and share them with 3PL partners for invoice processing.

- Monitor SLA and operational performance reports, covering order fulfilment, returns, inbound, and inventory.

- Work with tech teams to resolve order errors and ensure seamless execution.

- Collaborate with the marketplace team to resolve order issues before SLA breaches.

- Ensuring timely coordination for packaging material orders to prevent stock depletion.

KPIs & KRAs:

- Order Fulfilment: Maintain FC Order fulfilment TAT at 99%+ for B2C and 100% for marketplace orders.

- Returns Management: Improve claim success rate with effective QC for the products.

- Operational Efficiency: Optimize picking, packing, and dispatch processes. Monitor inbound

TAT and return TAT.

- Crisis Management: Handle operational spikes and emergencies proactively.

Ideal Candidate

- Experience: 3+ years in warehouse operations, preferably in e-commerce fulfilment.

- Skills: Strong leadership, problem-solving, and analytical abilities. Proficient in MS Office with a good grasp of basic Excel formulas.

- Knowledge: Expertise in WMS, 3PL coordination, and fulfilment processes.

- Mindset: Proactive, detail-oriented, and focused on operational excellence.

- Communication: Ability to collaborate effectively across teams.

- Flexibility: 6-day work week with availability for peak season challenges.

Perks, Benefits and Work Culture

- Work with cutting-edge technologies on high-impact systems.

- Be part of a collaborative and technically driven team.

- Enjoy flexible work options and a culture that values learning.

- Competitive salary, benefits, and growth opportunities