Order Management

- Reviewing business orders and generating Sales Orders in the ERP while ensuring Products/Parts, Pricing and Delivery Terms as per agreed terms.

- Ensuring orders visibility by timely sharing of order confirmations to Customers/Opco Sales Team.

- Releasing delivery Orders/ dispatch Plan to the Warehouse team to enable picking & packing activity and ensuring products are shipped within defined time frame.

- Post delivery coordination with customer/sales team

Operations

- Driving dispatch operations from warehouse.

- Preparing dispatch plan, inventory allocation as per FIFO.

- Ensuring standard quality packing practice.

- Coordination with logistics service provider to ensure shipment is dispatched as per plan.

- Shipment tracking and monitoring as per standard TAT norms.

- Coordinating and facilitating reverse logistics.

- Ensuring adequate quantity of packing materials at warehouse.

Customer Coordination

- Providing visibility to customers regarding inventory availability and shipments.

- Coordination for advance payments and credit limits.

- Providing solutions to customer grievances.

Master Data Management

- Creation of BOM and related Master.

- Managing the master data & records.

Stakeholder Management/Coordination

- Engage with the finance team for invoice and related documents for the shipments.

- Communicating & updating the sales teams/customers on operational and mandate arrangements to ensure smooth logistics flow.

- Effectively monitor and measure the risks related to KPIs like TAT, OTD, Quality.

- Monthly connect with warehouse operations team to review & monitor the gaps and good practices.

- Quarterly connect with domestic logistics provider to review the performance.

Reporting & MIS

- Maintain regular MIS data DSR, Sales order reports, Sales revenue reports, Shipment Tracker and monthly operational MIS.

- Monitor the effectiveness of warehouse and service provider through monthly MRM reports and score evaluation.

- Effective cost management on operations like freight: Air/Road, and warehousing.

- Keen customer focus and high value driven working approach.

- KPI driven operations to ensure effective operation management in terms of warehousing, process and logistics.

- Coordination between internal & External stakeholders of the supply chain.

- Effective understanding of Inventory and its saleable behaviour of high mix products.

- Effective and sound understanding of risk management & regulatory compliances subjected to business applicability.

- Effective liaising and collaboration with the business partners associates.

- Drive the SLAs with the logistics partners to ensure they meet the set performance standards.

- Flexibility & Adaptability towards a very dynamic business environment