Senior Director - UPI Business - FinTech

Key Responsibilities

1. Business Strategy & Leadership

- Define and execute the sales and growth strategy for UPI solutions across key market segments.

- Build market differentiation through innovative UPI-based products and value-added services.

- Deliver against aggressive transaction volume and revenue targets.

2. Sales & Merchant Acquisition

- Lead a high-performing sales team to acquire large enterprises, marketplaces, aggregators, and mid-market merchants.

- Drive solution-led consultative sales for UPI adoption and integration.

- Identify new revenue streams and cross-sell opportunities within existing merchant base.

3. Partnerships & Alliances

- Build strong relationships with banks, NPCI, regulators, and ecosystem partners to drive business growth.

- Leverage alliances to launch joint offerings and accelerate merchant onboarding.

4. Account Management & Retention

- Ensure high merchant satisfaction through robust account management frameworks.

- Partner with product and operations teams to resolve pain points and optimize payment success rates.

- Develop tailored commercial models for strategic accounts.

5. Market Intelligence & Competition Tracking

- Stay ahead of UPI industry trends, NPCI developments, and competitor strategies.

- Identify emerging opportunities in UPI Lite, AutoPay, Credit on UPI, and embedded payment solutions.

6. P&L Management

- Own the P&L for UPI business including top-line growth, margins, and cost optimization.

- Implement data-driven approaches to forecast revenue and monitor performance.

Qualifications & Experience

- 15+ years in digital payments/fintech/banking, with minimum 7 years in senior leadership roles.

- Strong track record in enterprise sales, merchant acquiring, and large-scale business growth.

- Deep domain knowledge of UPI ecosystem, NPCI guidelines, RBI regulations, and payment acceptance solutions.

- Proven ability to build and lead large sales & business teams.

- Exceptional relationship management skills with enterprise clients and regulatory bodies.

- MBA/PGDM from a reputed institution preferred.