Senior Director - Supply Chain & Commercial - Global Capability Center

The Senior Director of Supply Chain & Commercial Capabilities is a senior leadership role overseeing multi-functional capabilities- including supply chain, customer service, product support, quality/regulatory affairs, and sales & marketing operations for our client's Global Capability Center. This executive ensures that these support functions deliver operational excellence and are tightly aligned with global business priorities. The position reports to India Site Head of the GCC and will have a dotted Global Reporting

The Senior Director will partner closely with global stakeholders to align services with business priorities, expand capabilities delivered from India, and enhance the sophistication and effectiveness of support functions. As a senior leader, this position will also oversee talent development, organizational capability building, and culture initiatives to support long-term business objectives.

Key responsibilities:

1. Strategic Leadership & Business Direction

- Define and drive the vision and strategy for multiple support functions (Supply Chain, Operations, Customer Service, Product Support, QA/RA, Sales Operations, etc.)

- Partner cohesively to meet global and regional business needs to understand evolving needs and ensure alignment on services, priorities, and long-term vision.

- Expanding and enhancing the capabilities delivered from India in line with long-term business objectives.

- Build strong analytical and strategic thinking capabilities towards Supply Chain and Commercial.

2. Operational Excellence & Functional Oversight

- Oversee functions to ensure seamless integration, performance, and delivery across all teams.

- Strong understanding of business processes in supply chain and related commercial support functions (such as order-to-cash, customer service workflows, sales operations processes) to drive efficiencies, effectiveness and right level of business process-reengineering

- Establish KPIs and performance metrics tailored to each functional area; drive continuous improvement and elevate quality, accuracy, and process consistency.

- Foster a culture of innovation and process excellence to streamline operations and expand the sophistication of services delivered from India.

- Identify and organize new areas of capability that can be transitioned or expanded to India, ensuring capability, compliance, and readiness.

We are looking for candidates with a minimum if 18 years experience in Supply Chain-Commercial function.

The role is based in Pune.