Health insurance

Job/Soft skill training

Cafeteria

Child care facility

Free meal

International/On-site exposure

Office cab/shuttle

Professional degree assistance

MSD Pharmaceuticals Reviews by Employees

Therapy Manager

Senior Therapy Manager

Territory Business Manager

Therapy Business Manager

Business Manager

Lead Therapy Manager

Area Business Manager 

Senior Manager

Associate Director

Manager

Position: Senior Director Quality Location: Gurgaon/Mumbai Span - 150 QA Shift US shift Experience - 12+ Years Experience in Service industry with 5 Years in Quality for Banking Voice Customer Service, managerial role in Banking domain Skills required - Someone who have Experience in Transactional Quality - Someone who have managed teams in US/Philippines in Quality for Banking Voice Customer Service, with a strategic mindset. - US Banking experience is a must. - Will be responsible to handle all LOBs for FIS. - Quality/Process control/Six Sigma certification is preferred - Experience in CSAT/NPS metric management - Experience to lead and manage multiple international campaigns As a Senior Director Quality, You will. - Support management focus on review of key drivers, metrics and operational processes that drive KPI results. - Managing BEST QA framework Implementation. - Demonstrate commitment to program internal customer satisfaction. - Defining audit strategies to ensure maximum improvement in quality performance. - Using smart logic in sampling for transactional audits. - Optimizing QA staff for maximum efficiency (productivity and accuracy) - Ensuring complete audit coverage operator wise as per audit plan and budgeted manpower.

Mumbai

Gurgaon/Gurugram

Senior Director - Quality - Banking Voice Customer Service - BPO 

Job Description for Senior Director - Quality - Banking Voice Customer Service - BPO  in MSD PHARMACEUTICALS PRIVATE LIMITED in  Mumbai Gurgaon/Gurugram for (12-21) years of experience. Apply Now!

Senior Director - Quality - Banking Voice Customer Service - BPO  | iimjobs.com