Senior Director - Customer Growth & Retention - FinTech

Role Overview:

We are looking for a senior business leader to drive customer growth, retention and lifecycle management for a leading fintech platform. The role will focus on using customer insights, analytics and business strategy to improve engagement, reduce churn, increase customer value and identify new growth opportunities.

Key Responsibilities :

- Own customer retention, engagement and lifecycle metrics.

- Analyse customer behaviour, cohorts and segments to identify growth opportunities.

- Design retention, loyalty, engagement and win-back programs.

- Leverage SQL and analytics to drive data-led decisions and experiments.

- Collaborate with Product, Analytics, Marketing, Engineering and Business teams.

- Lead and mentor a high-performing team.

- Identify and incubate new business opportunities from customer insights.

Required Skillset:

- Strong expertise in Customer Growth, User Retention, and Lifecycle Management.

- Experience in Business Strategy, Growth Strategy, and Product Management.

- Hands-on expertise in Customer Analytics, SQL, and data-driven decision-making.

- Strong understanding of Customer Segmentation and Funnel Optimisation.

- Experience in Customer Engagement, Loyalty, and Win-back initiatives.

- Strong domain knowledge of Fintech, Capital Markets, Wealth Management, or Broking.

- Experience in GTM Strategy and commercial/business outcomes.

- Strong Stakeholder Management and Cross-functional Leadership skills.

- Proven Team Leadership and People Management experience.