Senior Director/Assistant Vice President - Operations - Domestic Clients - BPO

We are seeking for a Senior Director / AVP - BPO Operations for our domestic BPO client who will be heading 2-3 delivery centres and a total span of 1000+ people in multiple locations. The location for this role can be either Navi Mumbai or Noida; and will report to the COO. The person will be responsible for the entire site, BPO operations, P&L, delivery and client relationship for given sites.

Mentioned below are the ones that should be possessed from an operations perspective:

- Should have managed a large operations and work force.

- Should be strong in workforce management, know about forecasting, real time adherence

- Exposure to dialers and hands on approach on outbound dialer strategies

- A good understanding and hands on work-on-work force management on inbound call centre along with call flow and manpower scheduling

- Various billing logics for inbound and outbound business

- Client management skills for multiple clients

- Good understanding and working on various inbound and outbound KPI's