Position: Senior Client Success Manager (B2B Tech)

Overall/Total Experience: 7 - 10 years only

Location: Hyderabad

Working Days: 5 Days working from office

Notice Period Requirement: Immediate Joiners Only

Client's Company Size: Mid-Sized

Roles & Responsibilities:

- Own a portfolio of client accounts ensuring high satisfaction, retention, and revenue expansion.

- Develop and execute account growth strategies including cross-sell and upsell opportunities.

- Serve as the primary point of contact for C-level executives and build trusted relationships.

- Oversee active engagements to ensure alignment between SOW commitments and delivery outcomes.

- Monitor engagement health and proactively resolve risks, escalations, and delivery gaps.

- Collaborate with Delivery, PMO, and Sales teams to ensure seamless execution.

- Lead contract discussions including SOW restructuring, renewals, and amendments.

- Partner with Finance to oversee invoicing accuracy and revenue tracking.

- Establish and maintain governance frameworks including regular client and internal cadences.

- Identify opportunities to enhance client solutions using emerging technologies like AI, Data, and Cloud.

Candidate Requirements:

- Strong Senior CSM Profile with enterprise account ownership, revenue growth, and strategic client management.

- Must have atleast 7+ years of experience in Client Success/Account Management with the recent 4+ years in the B2B technology domain.

- Must have experience being directly or indirectly involved in revenue growth and account expansion (cross-sell and upsell).

- Must have experience managing enterprise client relationships and serving as the primary contact for C-level executives driving retention, satisfaction, and long-term account growth.

- Must have experience overseeing delivery and value realization - aligning SOW commitments with delivery outcomes, monitoring engagement health, and resolving risks/escalations.

- Must have experience with commercial/contract ownership - SOW restructuring, renewals, amendments, pricing alignment, and revenue tracking.

- Must have cross-functional leadership ability (Delivery, PMO, Invoicing, Sales), strong governance, and data-driven account management, owning metrics like CSAT, retention/renewal, revenue growth, and account profitability.

- Must be proficient in CRM systems, Azure DevOps, MS Teams, and contract management platforms.

- Must have experience working with technology solutions/services in one of these areas - Data Analytics/Cloud/AI/or Digital Transformation services.

- Must come from B2B Tech companies.