Senior Buyer Experience Role

What You'll Do

As a Senior Buyer Experience professional, you'll drive the buyer-facing side of our marketplace, owning key metrics and customer outcomes in your assigned micromarket.

1. Lead buyer acquisition and retention in your micromarket by managing conversion funnels and NPS metrics, while guiding customers through their journey and escalating issues proactively

2. Own the full listing lifecycle, from ensuring properties are market-ready to building a consistent lead pipeline and maintaining a healthy inventory of opportunities

3. Build and scale your customer base through strategic CRM management, segmentation, and relationship-building that drives repeat engagement and referrals

4. Partner cross-functionally with growth, partnerships, and product teams to identify bottlenecks, test buyer-side improvements, and scale successful initiatives

What We're Looking For

Essential Experience & Track Record

1. 3+ years in a customer-facing sales, account management, or revenue-driving role with demonstrated excellence in your previous role, academics, or other achievements

2. Proven ability to manage and grow a customer/partnership base independently

3. Track record of hitting metrics (conversions, retention, NPS, or similar customer health indicators)

Core Competencies

1. Excellent communication skills with the ability to influence cross-functional teams and communicate clearly across all levels

2. Strong customer orientation with a genuine commitment to solving customer problems and improving their experience

3. Sharp problem-solving abilities with a startup mindset, comfort with ambiguity, scrappiness, and a willingness to learn quickly in a fast-moving environment

4. Sales acumen combined with a customer-centric approach, you're driven by metrics but never lose sight of the customer

Qualities That Matter

- Self-motivated with the ability to manage your own priorities in a lean, early-stage environment

- Analytical mindset with comfort working with data to identify trends and optimize your approach

- Adaptability and resilience, you thrive in environments where roles evolve and strategies pivot