Senior Business Process Analyst

Description:

Key Responsibilities:

- Work with Dynamics 365 and Power Apps to analyze, design, and implement business solutions

- Manage Hyper Care incident processes, ensuring timely resolution of critical issues

- Coordinate between developers, testers, and product owners throughout the project lifecycle

- Gather and document business requirements, translating them into functional specifications

- Conduct gap analysis between current and desired business processes

- Create and maintain project documentation, including process flows and user stories

- Perform system testing and support user acceptance testing

- Provide training and support to end-users on new features and processes

- Monitor system performance and recommend improvements

- Stay updated on Dynamics 365 and Power Apps capabilities and best practices

Required Skills:

- Strong knowledge of Microsoft Dynamics 365 and Power Apps

- Experience in Hyper Care incident management

- Excellent analytical and problem-solving skills

- Strong communication and interpersonal skills

- Ability to manage multiple projects and priorities

- Familiarity with Agile methodologies

- Bachelor's degree in Business, IT, or related field

Preferred Qualifications:

- Relevant certifications (e.g., Microsoft Certified: Dynamics 365 Functional Consultant)

- Experience in change management and process improvement

- Knowledge of data analysis and visualization tools

- Experience in Sales and Field Service modules.