Senior Business Manager - Branch Sales/P&L - Retail

Detailed Responsibilities:

- Be in charge of making every designer successful, and every client gets the best experience

- This role thrives on sales & revenue targets - you will lead the team's effort to achieve the sales target

- Prospect relentlessly to build pipeline and build strong relationships with prospects

- Own the experience we give every prospective customer from the first time they interact with us

- Develop and execute a strategic plan for the showroom / offline business unit and document and distribute competitive information

- You will lead/coach/mentor your unit of designers. Enabling the team to perform, grow and flourish is a direct indication of the effort you have built-in.

- Any improvements with this team will be attributed to your achievement

Design Output:

- NPS / Net Promoter Score - This score indicates our promise to the customer.

- You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10-point scale)

- Predictability in the collection target of the unit - you will be responsible for the number and the projects which are pushed into production. Since this is linked to our collections, there is a bonus on the Business Manager to help us reach our target numbers

- As one of the leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project/customer interface

- You will work with the central design team to bring in insights from the client/designer meetings and suggest process improvements/product improvements

- You will coordinate with different teams for ensuring customer deliverables are effectively communicated and met

People / Team Management:

- Hire and developing a great talent is an integral part of this role. This leadership role will include constantly coaching/mentoring internal team, reiterating values across the team

EXPERTISE AND QUALIFICATIONS:

What are we looking for:

- Graduate / Postgraduate

- Excellent verbal and written communications skills

- Strong listening and presentation skills

- Exposure to have built teams is an advantage

- Ability to multitask, prioritize, and manage time effectively

- The work location will be a showroom

- Saturdays & Sundays will be working

- Tuesdays will be weekly off