Designation: Senior Business Consultant - Organizational Change Management

Process: OCM & PMO Consulting Transition Management

Job Overview: A Senior Business Consultant will play a vital role in fostering and maintaining client relationships, ensuring the successful delivery of OCM Deliverables related to implementation of the Global Capability Center for Staples-India.

Key responsibilities:

1. Client Relationship Management:

- Cultivate strong relationships with clients, understanding their needs and expectations.

- Serving as a main point of contact, addressing concerns, and ensuring client satisfaction throughout the consulting engagement lifecycle.

2. Project Oversight:

- Should possess the ability to develop organizational change management (OCM) strategies that integrate with BPS solutions and meet client requirements.

- Detailed tracking of project timelines, deliverables, and collateral.

- Identifying and mitigating risks to ensure successful delivery.

3. Strategic Planning:

- Collaborate with clients to understand their business needs and objectives, aligning the project deliverables accordingly.

- Provide strategic guidance and recommendations to clients, demonstrating a deep understanding of their industry or stream.

4. Organizational Change Management:

- Analyze current organization to identify stakeholder groups, their information needs, and respective spheres of influence.

- Identify client communication vehicles, training methods, and supporting technology for integration into engagement plans.

- Provide engagement plans for driving adoption of BPS solutions and transformations.

- Experience identifying training needs and facilitating the development of training materials.

- General awareness of training strategies like Train-the-Trainer and Train-the-Class.

- Working knowledge and experience working on outsourcing, transitioning process services, business process re-engineering, or process optimization projects.

- Experience with human resource OCM considerations and practices.

- Experience identifying, training, and deploying change networks.

- Identify assessment strategies and tools for gathering feedback to evaluate the effectiveness of engagement plan.

- Coach client leaders, process owners, and change leads on best practices for managing stakeholder expectations and perceptions.

- Recommend and draft, when necessary, communication or training collateral for informing, educating, and influencing stakeholder support, acceptance, and engagement.

- Possess ability to craft effective survey questions and materials for gathering periodic feedback.

- Lead teams to secure positive outcomes for organizations.

- Develop domain or industry knowledge to allow you to craft clear, concise, and relevant communications during transformations and transitions.

- Suggest changes to improve the overall structure of the business and examine employee job roles.

- Recognize opportunities throughout delivery for OCM to step into information gaps, points of resistance, or to use quick wins to communicate effectively with stakeholders.

5. Project Execution and Quality Assurance:

- Lead project teams in the planning, execution, and delivery phase of client consulting engagements.

- Monitoring project timelines, budgets, and requirements of consulting resources for ongoing and upcoming opportunities.

- Proactively identify and resolve potential issues to ensure delivery of high-quality solutions that meet or exceed client expectations.

6. Stakeholders' communication & Team Leadership:

- Maintain regular connects and communication with internal teams and clients regarding project status and updates.

- Conduct status meetings and presentations to keep stakeholders engaged.

- Inspire and lead project teams fostering a collaborative and high-performance culture.

- Promote professional development within the team members.

7. Business Development:

- Identify Opportunities for upselling or expanding services based on client needs.

- Work closely with Sales teams to drive business growth and secure new engagements.

- Support Transformation and Innovation group in building and enriching transformation framework and capabilities.

8. Continuous Improvement:

- Manage project deliverables, work products, and collateral.

- Work closely with project PMO & Account team to manage allocation and ensure project alignment to proper eBPS domains.

- Stay abreast of industry trends and best practices to enhance service delivery.

- Identify opportunities for process improvements and efficiency gains within the engagement management process.

Must have skills:

- 10 - 20 years of OCM consulting experience and experience managing projects, prefer BPS experience across any domain.

- At least 3 years of hands on experience across Industry sectors with strategic thinking.

- Track record of delivering OCM at all levels within an organization for both business & IT (digital) transformations.

- Track record of high impact OCM and/or project management.

Qualification:

- Master's degree in Business, Organizational Behavior, Psychology, Industrial/Organizational Psychology, Organizational Development, Sociology, or related domain field.

- Working knowledge on few IT applications or ERP packages such as SAP, Oracle, Cicero Lombardi etc.

- Total Work Experience of 10 to 20 Years.

- Ability to thrive in a dynamic and fast paced environment.

- Proven experience in OCM Consulting and Management.