Senior Business Analyst - Salesforce

Position: Senior Business Analyst - Salesforce

Locations: Multiple

Experience: 8 to 15 Years

Employment Type: Full-time

Salary: As per experience

Industry: IT / SaaS/ CRM Consulting / Enterprise Technology

Role Overview:

We are seeking a highly experienced Salesforce Business Analyst to lead requirement gathering, solution design, and multi-cloud Salesforce implementations across global teams. The ideal candidate must have deep functional understanding of Salesforce Sales Cloud, Service Cloud, CPQ, Marketing Cloud, or other SF modules, and strong business-process mapping capabilities.

Key Responsibilities:

Requirement Gathering & Analysis:

- Engage with business stakeholders to identify, analyze, and document business requirements, user stories, workflows, and use cases.

- Translate business needs into Salesforce functional specifications and solution designs.

- Conduct workshops, gap analysis, and feasibility assessments.

Salesforce Solution Design:

- Work closely with Salesforce architects, admins, and developers to design scalable solutions.

- Define configuration requirements, data models, automations, validation rules, flows, and integrations.

- Support complex CRM functionalities such as Lead-to-Cash, CPQ, case management, omnichannel workflows, etc.

Project & Sprint Coordination:

- Participate in sprint planning, backlog grooming, UAT, and release management.

- Communicate progress to stakeholders and ensure timely delivery.

- Drive cross-functional alignment with Sales, Marketing, Operations, Finance, and IT teams.

Documentation & Testing:

- Create BRDs, FRDs, user stories, acceptance criteria, process flows, and training documents.

- Support UAT, test case creation, scenario validation, and defect resolution.

Stakeholder Management:

- Serve as the primary bridge between business and technical teams.

- Conduct demos, training sessions, and post-go-live support activities.

- Ensure solution adherence to global governance, compliance, and best practices.

Key Requirements:

- 8 to 15 years' experience as a Business Analyst (preferably in enterprise environments).

- Mandatory Salesforce functional experience Sales Cloud, Service Cloud, CPQ, or other clouds.

- Strong understanding of CRM workflows, Lead Opportunity Quote Order Billing processes.

- Ability to translate complex business processes into Salesforce configurations.

- Experience with Agile methodology, JIRA, Confluence, Lucidchart, MS Visio.

- Salesforce certifications (Admin, BA, Sales Cloud, CPQ) are a strong advantage.

- Excellent communication, documentation, and stakeholder management skills.

- Ability to handle multiple projects across locations/time zones.