Senior Business Analyst

Description:

Key Responsibilities:

- Requirement Gathering & Analysis

- Work closely with business stakeholders to understand, document, and prioritize business requirements.

- Translate business needs into clear, structured technical specifications for development teams.

- Conduct feasibility studies and impact analyses for proposed solutions.

- HCM & Financial Systems Expertise

- Lead initiatives related to HCM and Financial modules, ensuring alignment with organizational goals.

- Analyze existing processes, identify gaps, and recommend enhancements for improved efficiency.

- Support integration activities between HCM, Financial systems, and other enterprise platforms.

- Collaborate with technical teams to develop workflows, forms, dashboards, and reports in ServiceNow.

- Continuously assess ServiceNow performance, ensuring adherence to best practices and governance standards.

- Stakeholder Collaboration

- Act as a liaison between business units, technical teams, and leadership groups.

- Facilitate workshops, meetings, and presentations to communicate progress and gather feedback.

- Manage expectations by ensuring timely updates, issue resolution, and smooth change management.

- Documentation & Reporting

- Prepare detailed BRDs, FRDs, process flows, and user stories.

- Develop training materials, SOPs, and knowledge articles for new or updated systems.

- Track project progress and prepare reports for decision-makers.

Required Qualifications & Skills:

- Minimum 10+ years of Business Analyst experience in enterprise environments.

- Strong proficiency in HCM and Financial systems, including workflows, processes, and system behavior.

- Mandatory hands-on experience in ServiceNow, including process automation, form development, and workflow design.

- Ability to convert complex business needs into structured technical requirements.

- Excellent analytical, problem-solving, and critical-thinking skills.

- Exceptional communication and stakeholder management abilities.

- Experience working in agile, cross-functional teams