Job Title: Delivery Lead - Senior AVP

Location: Noida or Bangalore

Reporting To: Vice President - Delivery

Experience: 12+ years (with at least 3 years in a leadership role)

Role Overview:

We are seeking a dynamic and experienced -Delivery Lead (Senior AVP)- to head the delivery of AI-based conversational platforms, with a strong focus on technologies such as -Amelia.AI. This individual will be responsible for end-to-end project delivery, stakeholder management, and team leadership across large-scale enterprise implementations. The ideal candidate should have hands-on experience in implementation, team management, and coding, coupled with excellent client-facing communication skills.

Key Responsibilities:

- Lead the -end-to-end delivery- of conversational AI projects, ensuring quality, timelines, and budget adherence.

- Serve as the -primary point of contact- for internal stakeholders and external clients, managing expectations and driving satisfaction.

- Provide -technical leadership and hands-on guidance- on platforms like -Amelia.AI-, and integrate them into broader enterprise ecosystems.

- Manage and mentor a -large, multi-functional delivery team- of 50+ professionals, including developers, business analysts, and QA engineers.

- Collaborate with solution architects, product managers, and engineering teams to define scope, timelines, and delivery roadmaps.

- Monitor key performance indicators (KPIs), project risks, and implement corrective actions as needed.

- Develop and implement best practices for -Agile/DevOps- methodologies to ensure high-quality and timely delivery.

- Participate in -code reviews, technical deep-dives-, and maintain a hands-on approach to technology wherever required.

- Prepare and present regular updates to senior leadership including the VP and executive stakeholders.

Required Skills & Experience:

- 12+ years of experience- in IT services or consulting, with at least -5+ years- of project delivery leadership.

- Strong working knowledge of -Amelia.AI- or similar Conversational AI platforms (e.g., IBM Watson, Google Dialogflow, Azure Bot Framework).

- Demonstrated experience in -managing delivery teams- of 50+ across multiple geographies.

- Solid foundation in -software development (coding)- preferably in Python, Java, or Node.js - with the ability to contribute or debug where needed.

- Strong understanding of -AI/ML workflows, NLP concepts-, and system integration principles.

- Proven expertise in -stakeholder management-, client communication, and handling escalations effectively.

- Experience working with Agile/Scrum methodologies and tools like JIRA, Confluence, or Azure DevOps.

- Excellent -verbal and written communication skills-, with the ability to interact confidently with C-level stakeholders.

Preferred Qualifications:

- Bachelor's or Master's degree in Computer Science, Information Technology, or related field.

- Certifications in Agile (Scrum Master/PMI-ACP) or AI-related technologies.

- Exposure to cloud platforms such as AWS, Azure, or GCP.