Senior Assistant Vice President - Delivery Lead

Role Overview:

We are seeking a dynamic and experienced Delivery Lead (Senior AVP) to head the delivery of AI-based conversational platforms, with a strong focus on technologies such as Amelia.AI. This individual will be responsible for end-to-end project delivery, stakeholder management, and team leadership across large-scale enterprise implementations. The ideal candidate should have hands-on experience in implementation, team management, and coding, coupled with excellent client-facing communication skills.

Key Responsibilities:

- Lead the end-to-end delivery of conversational AI projects, ensuring quality, timelines, and budget adherence.

- Serve as the primary point of contact for internal stakeholders and external clients, managing expectations and driving satisfaction.

- Provide technical leadership and hands-on guidance on platforms like Amelia.AI, and integrate them into broader enterprise ecosystems.

- Manage and mentor a large, multi-functional delivery team of 50+ professionals, including developers, business analysts, and QA engineers.

- Collaborate with solution architects, product managers, and engineering teams to define scope, timelines, and delivery roadmaps.

- Monitor key performance indicators (KPIs), project risks, and implement corrective actions as needed.

- Develop and implement best practices for Agile/DevOps methodologies to ensure high-quality and timely delivery.

- Participate in code reviews, technical deep-dives, and maintain a hands-on approach to technology wherever required.

- Prepare and present regular updates to senior leadership including the VP and executive stakeholders.

Required Skills & Experience:

- 12+ years of experience in IT services or consulting, with at least 5+ years of project delivery leadership.

- Strong working knowledge of Amelia.AI or similar Conversational AI platforms (e.g., IBM Watson, Google Dialogflow, Azure Bot Framework).

- Demonstrated experience in managing delivery teams of 50+ across multiple geographies.

- Solid foundation in software development (coding) - preferably in Python, Java, or Node.js - with the ability to contribute or debug where needed.

- Strong understanding of AI/ML workflows, NLP concepts, and system integration principles.

- Proven expertise in stakeholder management, client communication, and handling escalations effectively.

- Experience working with Agile/Scrum methodologies and tools like JIRA, Confluence, or Azure DevOps.

- Excellent verbal and written communication skills, with the ability to interact confidently with C-level stakeholders.

Preferred Qualifications:

- Bachelor's or Master's degree in Computer Science, Information Technology, or related field.

- Certifications in Agile (Scrum Master/PMI-ACP) or AI-related technologies.

- Exposure to cloud platforms such as AWS, Azure, or GCP