Urgent hiring for Big 4!!!!

Senior/Assistant Manager-Corporate and International tax (CIT)

Your Key Responsibilities

- Internal and external stakeholder management (example-solving for ambiguous situations between CST and Analysts, conflict, and escalation management)

- Awareness of Tax SBUs service offerings and collaboration with respective service lines

- Ensure team is updated on information about changes in tax rules,schemes and policy

- Personal ownership (responsibility and accountability) for the work and performance of team

- Number of presentations made, communication sent on changes in SBU specific tax rules, schemes and policy with 100% team attendance

Quality Service delivery

- Delivering high quality work to CST in light of changing regulatory environment

- Continuous learning and sharpening of technical and other skills / knowledge acquired through training and on the job work experience

Governance and MIS

- Maintaining and reviewing of all operational and people metrics with PLs/Management regularly

- Adhere to operational excellence norms on tickets

- Time booking under appropriate client charge codes by team

Productivity Improvement

- Maintaing optimal SLA and improving it regularly

- Innovation- Suggest and implement new ideas to make existing work efficent

- Tickets closed by team and their feedback on Quality and timeliness

- Review of tickets at every touch point to ensure quality before submission to CST

- Effective representation of data related to teams tickets, training completed

- Ensure effective utilization of self and junior team members

- Drives Collaboration and Inclusion among the team members

Team retention and motivation

- Ensure compliance with all office operating procedures-timesheets, dress code, leaves, office time, goal setting, interim and year end reviews

- Initiatives beyond work

- Efficiently delegate work and allocate resources on projects

- Ensure open communication channels with staff and help to implement change management interventions where necessary

- Continually strive to understand the economic environment and bring team upto speed(example:latest tax reforms,tax laws, IT Acts and other statutory changes which may affect the clients)in areas which the business operates and provide excellent client service

- Ensure Team Fungibility leading to better utilization across SBUs

- Knowhow of best practice and techniques to provide sound advice, support and train team

- Identify key risks, issues and dependencies and set mitigation actions and update team

- Lay down standard operating procedures and monitor teams adherence with the SOPs along with the team

- Closely review allocation of tickets with PL to increase chargeable hours of the team

Public Trust

- Awareness about internal & external regulatory / independence requirements and strict compliance to the same.