Location: Pune

Summary:

As a Senior Analyst - Workforce Planning, you will play a critical role in driving forecasting accuracy, workforce optimization, and resource planning to support business objectives. This role requires strong analytical expertise, hands-on experience with workforce management and forecasting models, and the ability to collaborate with cross-functional stakeholders to ensure operational excellence.

Your Future Employer:

Join a global leader in insurance, risk management, and consulting services. Be part of a dynamic, purpose-driven organization that values innovation, collaboration, and data-driven decision-making to deliver exceptional outcomes for clients worldwide.

Responsibilities:

- Forecasting & Analysis: Develop, maintain, and enhance accurate forecasting models to predict workload, staffing, and resource requirements.

- Data Analysis: Analyze historical data, trends, and business drivers to generate actionable workforce insights.

- Workforce Planning: Partner with stakeholders to design and execute workforce strategies aligned with business goals.

- Real-time Management: Monitor staffing plans and make adjustments based on real-time data and changing business needs.

- Reporting & Metrics: Prepare and present detailed workforce performance reports, forecasting accuracy, and key operational metrics.

- KPI Management: Identify and track key performance indicators (KPIs) against service level agreements (SLAs) and performance targets.

- Process Improvement: Identify opportunities for process enhancement and implement best practices to improve efficiency and effectiveness.

- Automation & Optimization: Lead initiatives to automate and streamline workforce management and forecasting processes.

Requirements:

- Graduate degree required.

- Minimum 5+ years of experience in workforce management with a strong focus on forecasting and analytics.

- Proven experience in developing and implementing forecasting models in a corporate environment.

- Strong analytical and problem-solving skills.

- Excellent written and verbal communication skills.

- Ability to manage multiple priorities and work under tight timelines with minimal supervision.

What is in it for you?

- Opportunity to lead operations for a global insurance process.

- Collaborative and growth-oriented workplace.

- Competitive salary and employee benefits.

- Exposure to international operations and global client management.